Technical support provided over the phone is the next step in our support package, as sometimes you just need to speak to a knowledgeable person about your challenge. Phone support includes support on set-up, performance, functionality and problem solving.

Expert Technical Support over the phone is provided 7 days per week, 24 hours per day, 365 days per year.

synTQ Assured provides the option of our technical experts accessing your synTQ instance via a secure remote connection, this allowing our experts to get to the heart of your issue quickly and efficiently. Using this technique often significantly speeds up the diagnosis and resolution timeframe.

Any issue that cannot be solved or answered immediately will be given a unique job reference and managed via our dedicated services issue project management system., which provides 24/7/365 online access to job status and updates from all members of the team that are called in to assist.

synTQ Assured is a product support package, and whilst we are pleased to resolve application issues on an ad-hoc chargeable basis, clients may like to consider us providing synTQ Assured application support in addition to synTQ Assured product support. synTQ Assured application support can be provided either directly from Optimal else in close collaboration with your local approved synTQ provider. The typical synTQ Assured application services that are covered include orchestration editing and configuration, report editing and creation, module development, interfaces to instruments and other 3rd party hardware and software, custom web interfaces and bespoke dashboard views. Please contact us or your local approved synTQ provider to discuss the best support options for your application.